Hey Everyone,
A short while ago, I submitted a ticket to Solarwinds support for my issue, but figured I might as well hit up Thwack as well. The text of my support ticket is below, and any help would be greatly appreciated. I have also attached a website error txt file.
Thanks,
Scott Sadlocha
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Recently, our NCM application became non-functional, causing issues throughout our Orion environment. As it stands now, I am not able to access any NCM functionality, and I am also not able to manage nodes in Orion either, though I am able to see current node status and statistics.
I believe this may be related to removal of some type of critical files needed for NCM. In our environment, PCAnywhere was recently installed on servers accidentally, so a job was created with our management system (Altiris) to remove PCAnywhere. It looks like, as soon as this removal job completed this past Sunday, NCM generated several errors in event viewer.
The NCM Caching service currently will not start. Any attempts to start it results in a message indicating that it started and then stopped immediately. I am looking for assistance with what might be possible as far as repair or reinstall. Currently, I am seeing several errors, which I will try to list below.
On Home\Summary, where NCM information would show:
You currently cannot connect to the main NCM server GDCUSAP61 either because the server is not yet upgraded to version 7.0 or there is a problem on your network.
The Orion server cannot access the SolarWinds Information Service. The exact error was 'Unknown provider Cirrus.'.
When trying to access NCM directly on the management server:
Description:
Stopped working
Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: configurationwizard.exe
Problem Signature 02: 9.0.0.0
Problem Signature 03: 4f4b4eea
Problem Signature 04: SolarWinds.ConfigurationWizard.Plugin.Cirrus.Main
Problem Signature 05: 1.0.0.0
Problem Signature 06: 4f4b4ee6
Problem Signature 07: 2
Problem Signature 08: 400
Problem Signature 09: PSZQOADHX1U5ZAHBHOHGHLDGIY4QIXHX
OS Version: 6.1.7600.2.0.0.400.8
Locale ID: 1033
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