Hi There,
we recently migrated to Web Help Desk by Solarwinds and still in the middle of configuring bit and pieces to cover our requirements. I am just wondering is there a possibility (Or any workaround) to display a different ticket form for HR department users when they select the request type "New Employee Creation". So they can fill out a form which contains new employee name, Group Memberships ...etc... I know that we can create cutom ticket fields in WHD settings but I am not sure how to assign that ticket form only to a certain request type and certain department?
Any guidance is greatly appreaciated.
Thanks