I found a different use for the surveys other than just the plain satisfaction reports. I created a survey that has dates for clients to select for when to schedule a time for them to bring in their laptop for replacement. As it sits now I search for the clients and send the survey and then create a ticket with the desired dates. But I have to match the clients with the surveys. It would be nice to create a ticket and have an action rule send a survey on ticket creation, then the survey is associated to the ticket and easier to manage. I can also think of other uses for this, but currently this is the scenario that I am looking at.
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