Allow FAQs to be linked to multiple request types. Currently FAQs are associated to only one request type. For certain request type structures in some organizations, this does not work well. We currently have stuck with leaving the FAQs and associating them to request types that are high-level. This isn't ideal because clients will not see them as they start drilling down into the sub-request types.
http://forums.webhelpdesk.com/forums/comments.php?DiscussionID=141&page=1#Item_0