How can the client form include the priority field for the client to choose?
I found posts regarding hiding this but the opposite doesnt seem to work.I set the Setup > Tickets > Options > Client Priority Option to All Clients but the field doesnt show on the client...
View ArticleFEATURE REQUEST - “Visible To Client” “Status Type” “Option”:
Case Number: 635453Currently, all “Status Types” are visible to a Client login within “History”. We would like the ability to hide specific “Status Types” from Client logins. We have created specific...
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Help! Need to have 2 maps for specific groups...
Hey guys New to the forums here, and just several months into SolarWinds. Have a Maps question for y’all. I have my main map set up, which has the groups connected to it. I also have the groups maps...
View ArticleEmail client option links to ticket
In the main ticket view, under client, there is an option (envelope icon) where you can send the client an email (using your own email software). It would be great if this link could be associated...
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thwack Monthly (Mini) Mission - June 2014
There will be no June mission, she said... No mission points or prizes, they said... Well, folks here I am correcting my statement with a "mini" monthly mission! We're gearing up for the return of...
View ArticleWeb help desk - Calendar
As the Applications Administrator for SIL International's Web Help Desk I have request for an extension of the features in the WHD Calendar.1. When a Tech puts a ticket on the calendar is usually so...
View ArticleAsset Reporting
There currently is no way to create reports for Assets. It’d be nice to introduce asset reporting. You could start with• Pie chart of platform percentages and counts. (Mac, PC, Linux, Unix, etc.)•...
View ArticleWhat Dependencies are Implicit?
We just got SolarWinds NPM for our network. Our network is full of WAN dependencies, so I am setting them up, but I need some clarification. Before I create a bunch of unnecessary dependencies, I...
View ArticleIntegrate alert through SQL or command line ?
IS there a more reliable way to integrate an alert than by SMTP which is very unreliable ??? Thinking weather SQL, web service or even command line script ? thanks
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On-Demand Approval Process
Put simply, I would like to see an option to initiate an on-demand approval process from an existing ticket, with an option to select the approver(s) from a list and have the approval request email...
View ArticleFoE - Help us Help You
We're plugging away at some improvements we have planned for FoE and would love to get a better understanding of the environment in which you're running FoE today. If you own SolarWinds Failover...
View ArticleIIS monitoring
Hi, I am new to SAM 6.0 . I want to know how monitor IIS logs (ie., which URL get more time to load, image loading time etc.,) Please advice me on that. Regards,karthi
View ArticleHow to connect the different database(SolarWindsOrion) for per PE
How to connect the different database(SolarWindsOrion) for per PE?nowadays, installing the PE , i want conneting the Createing Datebase(citySolarWindsOrion) How can i do it ? thanks,
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adding average utilization and power supply diagram to solarwinds dashboard
Hi i am new here and i want to ask, how i insert the power supply detail below to the dashboard?and can i put the average utilization to dashboard to?Really appreciate your help
View ArticleFTP Voyager + scheduled task that never ends
Hi, I installed the FTP Voyager software on a server on a 2nd site. Everything has been configured on site 1 and is working as intended. I configured everything the same way on site 2nd site and the...
View ArticleCustom Properties - Modifying Existing PullDown Options
Hi there. We recently started using some pulldown options in customer properties (node). Along the way we realized that there are a few spelling mistakes or items missing complete model numbers that...
View ArticleAbility to monitor items for encryption.
It would be really awesome to have the ability to monitor certain files/folders/etc for encryption. This would be a great defense against the CryptoLocker style ransom-wares that are still hitting some...
View ArticleDiscovery auto import results
Hello all, New to the SDK game so I'm here with some functionality questions. I'd like to automate the addition of discovered nodes to the Orion platform. I attempting to get the DiscoveredNodes and...
View ArticleNPM's database keeps purging some data
I don't know why this is happening, but the table ContainerStatus_Details keeps purging older data, the problem is that i'm using it to create a custom chart about my containers (that contain some...
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Show speed/duplex and negotiation status
I would like to be able to identify the speed/duplex on ports and whether the setting has been forced or auto negotiated. At the moment is that I am trying to determine which desktop PCs and switch...
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