Ability to link tickets
Request the ability to link tickets (parent with children) regardless of the ticket type. Need to be able to link multiple service requests tickets without changing the ticket types to problem &...
View ArticleFAQS linked to multiple request types
Allow FAQs to be linked to multiple request types. Currently FAQs are associated to only one request type. For certain request type structures in some organizations, this does not work well. We...
View ArticleCustom field layout
Could there be a way to change the layout of the customs fields so that some of them could appear above the request details box. we have some drop down custom fields and we would like to move them...
View ArticleOn-Demand Approval Process
Put simply, I would like to see an option to initiate an on-demand approval process from an existing ticket, with an option to select the approver(s) from a list and have the approval request email...
View ArticleSQL filtering for Nodes: External field not working
I'm trying to filtering nodes in All Nodes - Tree (AJAX) window with following statuses;Node is not UP and Node is not External.So, SQL Filter should be:Status<>1 AND External<>1 With those...
View ArticleTracking of Service Contracts (such as software support)
Ability to in addition to warranties also track software contracts that are both independent of hardware or attached to them
View ArticleInline images in FAQs
Allow images to be inserted into FAQs. Currently, there’s no easy way to do this.http://forums.webhelpdesk.com/forums/comments.php?DiscussionID=36&page=1#Item_0
View ArticleWeb Help Desk - Ticket Screen Layout
Web help desk (WHD) is now the software of choice for SIL International. We have a potential of over 10,000 clients and almost 200 techs located around the world.In a resent meeting of some of our...
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Ticket Approval from Technician Interface
http://forums.webhelpdesk.com/forums/comments.php?DiscussionID=98This has been a much requested feature on the forums since 2009. In the places I have set up WHD, we have set up the approvers section...
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Test Failed. An unsecured or incorrectly secured fault was received from the...
what's my PE fault? SAVE ERROR REPORT LOCALLY is here:Time: 09/25/2013 10:55:23.6111Server: Microsoft-IIS/7.5Pipeline: IntegratedUser Agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.31 (KHTML, like...
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Disk Usage Alert
Hello Community, I'm trying to create an alert that will trigger when the disk space on our servers is below 10%. I have attempted it with the following, see below, but it doesn't work. Any help would...
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Automate your network topology with NPM 10.0
I have been asked this question a few times now thought the NPM 10.0 blog series would be a good place to talk through this. Since this feature is near and dear to me, this will be one of my longer...
View ArticleSNMP TRAP Action - run now SNMP poll status on that element.
Hi Why not have that action with trap?I know it's very HP NMMi way but in that way I don't need to poll the node or interface status every 120 sec.When you don't poll every 120 sec. you can monitor...
View ArticleWhich of the following prizes would make you most excited to participate in...
Let us know what you want! Brownie points for the most creative idea!
View ArticleCan Orion or SAM query a text file or execute/display the results of a...
I have found a way to parse IIS logs on Exchange 2010 Client Access Server in order to display the relationship between usernames and IPs they are using for connections. We are using this when...
View ArticleBetter scalability (more element support)
Our infrastructure is getting bigger everyday. In every 6 months I am being forced to buy a new polling engine license. Because single polling engine (server) supports maximum 12.000 elements (8.000...
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Configuring "Windows Event Log Monitor" alerting
What is the correct way to configure Windows Event Log Monitor alerting, making it as generic as possible? E.g. I'd like to get an email any time there's an error, and to include the text of the error...
View ArticleWhy cant I see network and application response times for syslog traffic?
Hi Guys, I am just trying the QoE feature and deployed a server sensor on our syslog server. For testing purposes i monitores RDP , HTTP and Syslog traffic.I can see that there is traffic for all three...
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Unexpected Website Error: Object HWHS:25 was not found in the database.
I am having trouble with an alert generated by an apparent bug in the reporting facility for Cisco 3650 hardware sensors. The alert is generated before I can remove the hardware sensor from reporting....
View ArticleCustom NTA Retention per Device
Some network equipment are more important than others and we would like to be able to change how much history is retained per device. Example:Core internet facing equipment would be nice to retain data...
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