Canned Tech Notes / Standard Reply
It would be great to see an option where standard replies can be chosen from a drop down list by techs. These standard replies would be similar to what a bulk action item does except it would be much...
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Java Update 55 gives us virus allerts
After the new Java update 55 started to install our anti-virus program (F-Secure) gives very strange error messages about packageboot.exe There comes several similar messages and it seems that...
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Cannot collect data on additional pollers, [ScheduledOperations] ERROR...
HiMy additional pollers cannot collect data, or I should say the data is discontinuous. But my primary poller works well. Like this: I find logs on my primary poller servers: *** SolarWinds Job Engine...
View ArticleHave the ability to use Users from AD as Assets
We work in an educational environment and currently only our staff have access to and use the WebHelpDesk facility. They and we often raise tickets about third parties, in particular the students,...
View ArticlePaste images straight into the Faq
hi, It would be great that the FAQ editor would be a richt text HTML-client. Certainly to paste images immediatly the create KB articles. Now it is a huge workaround to first take screenschots and then...
View Article[Poll] BYOD vs. CYOD: The lesser of two evils?
As an IT Pro, which end user mobility enablement strategy is more acceptable to you? For more information on these mobility strategies and to join a conversation on them, check out this blog post.
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Ability To Add Arbitrary Text In The Report
It would be great to be able to add a peace of text in the report. Can be done for example by adding an additional resource (through "Add Content" button) which only has a text box to specify any text...
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Receiving alerts on components w/ monitoring status disabled
I'm baffled - I just turned on alerting for components being down within an application, and I was flooded with components that were down, but their monitoring status on the nodes are disabled. Not...
View ArticleAssign Ticket to Tech Groups - Not Technician
One major feature that is missing from Web Help Desk that appears in the many other tools we've used in the past is the ability to assign a ticket to a queue rather than an individual. We are a large...
View ArticleArchiving a node
We are decommissioning a number of solutions and I was asked if we could archive the node data - the current process for decommissioning a node is to unmanage it for a year and then ??? What options...
View ArticleUndeleting an element (node/interface/volume etc.)
A few minutes ago I accidentally deleted my backbone switch (and all the interfaces of course). Since undeleting an element (node, interface etc.) is not possible (Except restoring SQL from backup) it...
View ArticleVirtualization Manager 6.1 Release Candidate 3 Now Available in Your Customer...
VMAN 6.1 RC3 bits can be downloaded from your Customer Portal and installation instructions can be found in the attached PDF. Please read these instructions carefully before proceeding. Note that...
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How do you handle alerts?
In our environment, we tend to rarely if ever acknowledge alerts, and instead unmanage the offending object until it is fixed. Unfortunately, this skews downtime reports (admittedly in our favor, but...
View ArticleFeature Request Assign Custom Properties during Sonar Discovery Import!!!
Dear Thwacksters, I am referrencing another Thwackster's Idea here. http://thwack.solarwinds.com/ideas/3749. I would like to add to this and create a new feature request that allows you to assign...
View ArticleAllowing view SQL/SWQL code on web-reports
I like the new web-based reports in Orion quite a bit, as it gets me a bit closer to the day when I do not need to RDP onto our Orion servers. Still, there is a feature present in the legacy (Win32)...
View ArticleOption to remove FQDN's from polled nodes
We have chosen to remove FQDN's, for devices we monitor in our tools, including SolarWinds toolsuite, to make our reports more readable. Of course, this means that we currently remove the DNS domain...
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